Thank you for choosing ANISA for your silver jewellery needs. We want you to be completely satisfied with your purchase. In the event that you need to return an item or request a refund, please read our Return and Refund Policy below.
We accept returns within 7 days from the date of purchase. If you are not fully satisfied with your jewellery, you may return it for an exchange, store credit or refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that personalized or custom-made jewellery cannot be returned unless there is a manufacturing defect.
To initiate a return, please follow these steps:
Once we receive the returned item and verify its condition, we will process your return. You will be issued a store credit for the value of the returned item, which you can use for future purchases on our website. Please note that original shipping fees are non-refundable.
If you wish to receive a refund instead of store credit or exchange, we offer refunds within 7 days from the date of purchase. To be eligible for a refund, the item must meet the same criteria as mentioned in the Returns section above.
To request a refund, please follow these steps:
Once we receive the returned item and verify its condition, we will initiate the refund. Refunds will be issued using the original payment method used for the purchase. Please note that it may take a few business days for the refund to be processed and for the amount to be reflected in your account.
Please note the following important points regarding returns and refunds:
If you have any further questions or require assistance regarding our return and refund policy, please don’t hesitate to contact us, our customer support team at info[@]anisa.co.in We are here to assist you and ensure your satisfaction.
Thank you for choosing ANISA. We appreciate your support and look forward to serving you again in the future.
The ANISA Team